Developing Professional Assertiveness and Self-Confidence

Description

Delivered in twelve modules (or subtopics), the assertiveness and self-confidence training is designed for individuals who find communicating their needs, challenging at times. It starts with improving the understanding of how the lack of confidence and assertiveness can affect communication and relationships and how to achieve a good balance in assertiveness and self-confidence to maintain your sense of control and improve your leadership, management style, and skills.

At the ‘Developing Professional Assertiveness and Self-Confidence’ course we will… 

• define assertiveness and self-confidence, and list the four styles of communication
• describe the types of negative thinking, and how one can overcome negative thoughts
• explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
• define the importance of goal setting, and practice setting SMART goals for assertive behaviour
• utilise methodologies for understanding your worth -- and the use of positive self-talk
• list reasons why a pleasing appearance and body language are critical for creating a strong first impression
• practice sending positive communications phrased as “I-Messages”
• use the STAR model to make your case during a presentation challenge
• display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
• practice strategies for gaining positive outcomes in difficult interpersonal situations
• a take-home message

Resources

• DPASC Pre-assessment.
• Review questions (assessments) for modules 2-11
• Action Plan template
• Training Manual
• Quick reference sheet
• Slides handout
• Activities and Exercises
• Post Assessment

Facilitator

Run by Camelia Petrus, with a PGDip in Industrial/Organisational Psychology and a Bachelor's Degree in Psychology & Social Studies, this course is based on the latest scientific insights in corporate behaviour.

Course Outline

Module One: Getting Started

• Housekeeping Items
• Agenda
• Workshop Objectives

Module Two: What Does Self-Confidence Mean to You?

• What is Assertiveness?
• What is Self-Confidence?
• The Four Styles

Module Three: Obstacles to Our Goals

• Types of Negative Thinking
• Case Study
• Personal Application

Module Four: Communication Skills

• Listening and Hearing: They are not the Same Thing
• Asking Questions
• Body Language

Module Five: The Importance of Goal Setting

• Why Goal Setting is Important
• Setting SMART Goals
• Our Challenge to You

Module Six: Feeling the Part

• Identifying Your Worth
• Creating Positive Self-Talk
• Identifying and Addressing Strengths and Weaknesses

Module Seven: Looking the Part

• The Importance of Appearance
• The Role of Body Language
• First Impressions Count!

Module Eight: Sounding the Part

• It is How You Say It
• Sounding Confident
• Using "I" Messages

Module Nine: Powerful Presentations

• What to Do When You’re on the Spot
• Using STAR To Make Your Case

Module Ten: Coping Techniques

• Building Rapport
• Expressing Disagreement
• Coming to Consensus

Module Eleven: Dealing with Difficult Behaviour

• Dealing with Difficult Situations
• Key Tactics

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned

Completion of Action Plans and Evaluations