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Reacting vs Responding in Stressful Situations

WORKSHOP / WEBINAR

 

Price: NZ115 +GST per person

 

  90 min

A reaction is emotional whereas a response is emotional intelligence. Here is a tool and a plan to help you stay calm in situations in which personal boundaries are being crossed.

SUITED TO: Everyone

 

*Check the time according to your Time Zone

Reacting vs Responding in Stressful Situations

WORKSHOP / WEBINAR

 

Price: NZ115 +GST per person

 

  75 min

A reaction is emotional whereas a response is emotional intelligence. Here is a tool and a plan to help you stay calm in situations in which personal boundaries are being crossed.

SUITED TO: Everyone

*Check the time according to your Time Zone

Learning Outcomes

  • how to tap into the self-awareness that would allow you to recognise your stress rising in a difficult situation before it’s too late
  • calming techniques that work for you to reduce your stress at that moment so you can respond instead of reacting, and
  • boundary-setting phrases that work for you, so you know exactly what to say to start setting a boundary.

Description

Your co-worker often speaks to you and about you in negative, dismissive, and disrespectful ways. Up till now, you have dealt with this by ignoring her actions and trying to stay positive. You are afraid to confront her because she might get angry and act even worse. This created a toxic environment. She is angry often and that is affecting your ability to do a good job. Today she picked up on you. She crossed the boundaries. What do you do? Do you react or do you respond?

There is a profound difference in the meaning of these two words, particularly when faced with difficult situations. Simply put, a reaction is about the moment while a response is about the outcome.  A reaction is emotional whereas a response is emotional intelligence.

Boundary setting in a conversation means speaking up for and defending one’s limits when another person does, says, or makes a request (or a demand) for something perceived as unacceptable.

I’ll share with you a tool and a plan to help you stay calm in situations in which personal boundaries are being crossed and introduce a plan to clearly express that.

You will activate this plan when entering difficult communication situations or when you are surprised by one. The plan involves assessing your known stress-inducing situations, writing if/then action plans, and list possible personal boundary setting phrases to use.

Presenter

Camelia Petrus, PGDip Organisational Psychology, Accredited Assessor and Trainer in Emotional Intelligence and Workplace Behaviour, Positive Psychology Practitioner, NVC Trainer.

Before you go

  • All our classes are scheduled in New Zealand Standard Time. Not sure what time that is in your own time zone? Click here to find out.
  • Our classes are hosted online and might include breakout rooms where you will be interacting with other participants.
  • Your individual link will be emailed to you after you register.
  • Missed the workshop? Don’t worry - a recording of the workshop will be made available for 48 hours so you can rewatch in your own time.
  • Due to limited seating in each class, all ticket purchases are final.
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