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Delivering Constructive Criticism

IN PERSON EVENT/ON DEMAND or ONLINE MASTERCLASS

 

The content of this course is based on the applied psychology of workplace behaviour based on the latest scientific insights.

Feedback is a manager’s best tool, and it is only effective when it is delivered appropriately. It is tricky, but when done well, the client or employee can even be grateful. After all, it may not be a surprise to the person receiving it and bringing difficulties out into the open can create a productive dialogue. Delivering Constructive Criticism is one of the most challenging things for anyone to do. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task.

Delivering Constructive Criticism course will provide great benefits to your organization. It offers options for management to address problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

SUITED TO: All employers, CEOs, managers, team leaders, human resources professionals.

Delivering Constructive Criticism

MASTERCLASS
COMING SOON

This is the self-paced online learning of the " Delivering Constructive Criticism" program. The web version will be ready for use on your password protected dashboard.

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Delivering Constructive Criticism

IN PERSON EVENT OR ON
DEMAND

Hire us for this exclusive training, for max 10 executives, to learn how to give negative feedback positively, to address problematic behaviour and develop well-rounded and productive employees.

Thursday, March 16, 2023

Description

Whether giving feedback to a staff member, peer, client, or service provider, it is crucial to understand how to make it valuable. Indeed, feedback can be constructive when either positive or negative, as long as it encourages growth.

On the other hand, critical feedback serves little purpose other than to tell someone they are not adequate or not doing their job well.

In this course, you learn how to deliver it, by considering improvement the goal of feedback. The person receiving it will be clear about what has gone well and what needs to be rectified or progressed. You will learn how to help them understand what they need to change and have a clear path to learning the skills required.

At the Delivering Constructive Criticism course you will…

  • understand when feedback must take place
  • learn how to prepare and plan to deliver constructive criticism
  • determine the appropriate atmosphere in which it must take place
  • identify the proper steps to be taken during the session
  • know how emotions and certain actions can negatively impact the effects of the session
  • recognize the importance of setting goals and the method used to set them
  • uncover the best techniques for following up with the employee after the session
  • a take-home message

Resources

  • DCC Pre-assessment. 
  • Review questions (assessments) for modules 2-11 
  • Action Plan Template
  • Training Manual
  • Quick reference sheet
  • Slides handout
  • Activities and Exercises
  • Post Assessment

Facilitator

Run by Camelia Petrus, with a PGDip in Industrial/Organisational Psychology and a Bachelor's Degree in Psychology & Social Studies, this course is based on the latest scientific insights in corporate behaviour.

More About Us

Course Outline

Module One: Getting Started

  • Masterclass Objectives
  • Action Plan
  • Resources
  • Pre-Assignment Review
  • Pre-Test

Module Two: When Must Feedback Occur?

  • Repeated Events or Behaviour
  • Breaches in Company Policy
  • When Informal Feedback Has Not Worked
  • Immediately After the Occurrence

Module Three: Preparing and Planning

  • Gather Facts on the Issue
  • Practice Your Tone
  • Create an Action Plan
  • Keep Written Records
  • Practical Illustration

Module Four: Choosing a Time and Place

  • Check the Ego at the Door
  • Criticize in Private, Praise in Public
  • It Has to Be Face to Face
  • Create a Safe Atmosphere
  • Practical Illustration

Module Five: During the Session (I)

  • The Feedback Sandwich
  • Monitor Body Language
  • Check for Understanding
  • Practice Active Listening
  • Practical Illustration

Module Six: During the Session (II)

  • Set Goals
  • Be Collaborative
  • Ask for a Self-Assessment
  • Always Keep Emotions in Check
  • Practical Illustration

Module Seven: Setting Goals

  • SMART Goals
  • The Three P’s
  • Ask for Their Input
  • Be as Specific as Possible
  • Practical Illustration

Module Eight: Diffusing Anger or Negative Emotions

  • Choose the Correct Words
  • Stay on Topic
  • Empathize
  • Try to Avoid “You Messages”
  • Practical Illustration

Module Nine: What Not to Do

  • Attacking or Blaming
  • Not Giving Them a Chance to Speak
  • Talking Down
  • Becoming Emotional
  • Practical Illustration

Module Ten: After the Session (I)

  • Set a Follow-Up Meeting
  • Make Yourself Available
  • Be Very Specific with the Instructions
  • Provide Support and Resources
  • Practical Illustration

Module Eleven: After the Session (II)

  • Focus on the Future
  • Measuring Results
  • Was the Action Plan Followed?
  • If Improvement is Not Seen, Then What?
  • Practical Illustration

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned

Completion of Action Plans and Evaluation Forms

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